Support
Stuck in the app or have a question? Find answers to the common ones here, or get in touch with us directly.
Updated 19 October 2026
Tell us what happened, your iPhone model and your iOS version. A screenshot helps too. Never send your password.
Common questions
How do the swipes work?
Swipe right for something you want to watch, left for something you don’t, up for Must watch and down if you’ve already seen it. Undo takes back your latest choice. Today’s pick in Your taste is built from your own choices.
How do we find a match together?
- Open Tonight, choose Together and tap Create room.
- Share the room code or QR code with the people you’re watching with. They open Tonight on their own phones, tap Have a room code? and enter the code. Friends without the app can join in their browser.
- Everyone swipes the same deck. When everyone in the room wants the same movie or show, it’s a match.
A match needs at least two people. If a code doesn’t work, check that it’s right and that the host still has the room open.
Where do I find my saved titles?
Open Profile to find your choices in Must watch, Watch, Seen and Nope. Touch and hold a poster to move a title to another list.
Can I watch the whole movie in Swaipen?
Swaipen helps you choose what to watch and shows trailers. Full movies and episodes play on their streaming services. A title’s page can show streaming options for Sweden and open the service you choose. That information may be cached, and availability can change. There is also an independent search link to JustWatch Sweden. Availability and any cost depend on the service you choose.
Is Swaipen free?
Yes. Swaipen is free to download and use, with no in-app purchases. A streaming service you choose may need its own subscription or a separate payment.
A trailer or poster won’t load. What can I do?
Check your internet connection and try another title. Some trailers are unavailable in certain regions or have been removed by the publisher. Email us the movie or show’s name if the problem continues.
How do I export my ratings or delete my account?
Open Profile, tap the settings icon and choose Delete account. You can export your verdicts there before you continue. Read the confirmation carefully: deleting an account cannot be undone. Delete account is also available in guest mode; use it before leaving guest mode if you want the data removed, because signing out or uninstalling does not delete server data. If you can’t access your account, email support@swaipen.com.
How do I contact you about my personal data?
Email privacy@swaipen.com about access, correction or deletion of your data. Tell us what you need and which account it concerns. Never send passwords or identity documents in your first message. Read the full privacy policy.
Web guests: access or delete your data
Joining a room in your browser creates or reuses a guest account. Leaving the room, refreshing or clearing browser storage does not delete its server data.
For access or deletion, email privacy@swaipen.com with your guest reference and room code. Your reference appears on the join screen when a session is stored, or under Room options while you are in a room. Keep the original browser session available while we verify ownership. We do not disclose or delete an account based only on a name, room code or reference. Never email sign-in tokens, passwords or browser-storage contents.
We respond within the time allowed by the GDPR, normally one month. If you have lost the session or reference, explain that in your message; we may need more information to establish which data is yours. Read the privacy policy and terms of use.